Refund Policy

This Refund Policy explains when refunds are available for Ghost Fitness paid subscriptions and upgrades purchased at ghostfitness.app. It supplements our Terms of Service.

1. Paid Subscriptions and Upgrades

Ghost Fitness offers paid subscription plans and optional paid upgrades for coach workspaces. Pricing and billing cycle are shown at checkout. Charges renew automatically at the start of each billing period until cancelled.

2. Refund Eligibility

You may request a full refund of your most recent subscription charge within 14 days of the charge if:

• the workspace has not been used in a material way during that period (see Section 3); and
• the charge was made through ghostfitness.app or one of our authorized payment providers; and
• the request is submitted using the process in Section 6.

Outside of this 14-day window, paid subscriptions are non-refundable except where required by applicable consumer-protection law.

3. Non-Refundable Periods After Active Use

Because Ghost Fitness delivers value as soon as a workspace is used, refunds are not available for billing periods in which the workspace has been actively used. "Active use" includes, for example: inviting or onboarding clients, sending programs or workouts, recording workout or progress data, sending messages to clients, or otherwise materially consuming Service resources during the billing period in question.

Partial-period refunds, prorated refunds, and refunds for unused time after a renewal are not provided.

4. Cancellation

You can cancel a Paid Plan at any time from your workspace billing settings. Cancellation stops the next renewal; you keep access to paid features until the end of the current billing period. Cancelling does not by itself create a refund for charges already made — see Sections 2 and 3.

5. Failed Payments

If a renewal payment fails, we may retry the charge and notify you by email. If payment is not completed within a reasonable grace period, paid features may be suspended or the workspace may be downgraded to the free tier. Reactivating a workspace after suspension may require settling the outstanding balance.

6. How to Request a Refund

To request a refund, email o@ghostfitness.app from the email address on the account and include:

• the workspace name or coach account email,
• the date and amount of the charge,
• the invoice or transaction ID (if available),
• a short description of the reason for the request.

We may ask follow-up questions to verify ownership of the account and to confirm eligibility.

7. Processing Timelines

Approved refunds are issued to the original payment method. Once approved, the refund is typically sent to the payment provider within 5 business days. The time for the refund to appear on your statement depends on your bank or card issuer and is normally an additional 5–10 business days.

8. Chargebacks

If you believe a charge is incorrect, please contact us first — most issues can be resolved quickly. Filing a chargeback without first contacting support may result in suspension of the workspace while the dispute is investigated.

9. Changes to This Policy

We may update this Refund Policy from time to time. The version in effect at the time of your purchase governs that purchase.

10. Contact

Questions about refunds can be sent to o@ghostfitness.app.